Listen to Customer responses! Is this for you or some else? Are you Adding or Replacing a vehicle? What will you be using the vehicle for? Are you considering bigger or smaller than present vehicle? What is your present vehicle? Can we give you figures on your vehicle? Why are you considering replacing it at this time? What have you done to enhance the value of it? What have you liked most about it? What have you liked least about it? Did you buy it New or Used? How long do you keep your vehicles? How many miles per year do you drive? How many miles are on the car you will be replacing? What price vehicle was it when you bought it? Are you considering the same price range this time or more? When is your next payment due? *(If paid off) what were the payments? How much will that payment be? How did you get your payments so low? Has your car been worth the present payment? What do you like about your present vehicle that you would like on the new vehicle? Why is that important? What do you want your new vehicle to do that your present one does not do for you?
Why is that important?
The Majority of your Time with the Customer should focus
on the Investigation Process WHY? What is the biggest change in since your last purchase? Will this vehicle be used for work/pleasure? Do you work for yourself or for someone else? Who for? What do you do for them? How long? Where will most of your driving be highway or city? Do you have any warranty left on your present vehicles? Who will be the primary driver? Are there any secondary drivers? Will the other driver be involved in the selection? What other vehicles do you presently own? Can we give you figures on that vehicle? Would you consider selling any of the other vehicles? Who else would be involved in a decision as important as this one?