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Step 7 - Proper Turn to Business Office

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Introduction to (T.O.) to the Business Manager
(STEP 1)


      After the Business Manager acknowledges he/she is ready for the Customer(s), Walk the Customer(s) to the Business Office & say:

MR & MRS (CUSTOMER’S NAME) THIS IS…. (BUSINESS MGR’S NAME),
THE BUSINESS MANAGER OF _______________________.

(BUSINESS MGR’S NAME) WILL FINALIZE YOUR PAPERWORK AND DISCUSS THE MAINTENANCE AND EXTENDED WARRANTIES THAT ___Dealership____ AND I STRONGLY RECOMMEND.

BY THE WAY, (Business Manager’s Name) IS A _____ (GOLFER?)____
JUST LIKE YOU!
I WILL SEE YOU IN A FEW MINUTES. (Even a Used Vehicle is New to the Customer!)
(SMILE & LEAVE THE ROOM.)

(STEP 2)
UPON BEING PAGED TO THE BUSINESS OFFICE,
OPEN THE DOOR AND SAY:
“ CONGRATULATIONS, FOLLOW ME, TO YOUR NEW _______________! “    

(STEP 3)

While doing your review of the vehicle,

do your Service Walk and Introduction to a Service Writer to Schedule

‘ A First Service Appointment’.

Also, introduce the Customer(s) to the Service Manager!