TheDigitalCarGuy.com

We make the Calls and Set the Appointments,. in other words we get the "No's" out of the way and let your people do what they do best and that is concentrate on the "Yes's'!  Put my 30 years of Automotive experience and your data to work for you. We can drive quality targeted traffic to your Sales Departments, Your Showroom and Service Drive. Need that 'shot in arm', a burst of traffic or just a steady stream of customers? Call or contact me now.TheDigitalCarGuy We make the Calls and Set the Appointments, internet sales, service marketing coaching and training

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2) Needs Assessment - Discovery - Fact Find


Listen to Customer responses!
Is this for you or some else? Are you Adding or Replacing a vehicle?
What will you be using the vehicle for?
Are you considering bigger or smaller than present vehicle?
What is your present vehicle?
Can we give you figures on your vehicle?
Why are you considering replacing it at this time?
What have you done to enhance the value of it?
What have you liked most about it?
What have you liked least about it?
Did you buy it New or Used?
How long do you keep your vehicles?
How many miles per year do you drive?
How many miles are on the car you will be replacing?
What price vehicle was it when you bought it?
Are you considering the same price range this time or more?
When is your next payment due?  *(If paid off) what were the payments?
How much will that payment be?
How did you get your payments so low?
Has your car been worth the present payment?
What do you like about your present vehicle that you would like on the new vehicle?
Why is that important?
What do you want your new vehicle to do that your present one does not do for you? 

Why is that important?


The Majority of your Time with the Customer should focus

on the Investigation Process
WHY?
What is the biggest change in since your last purchase?
Will this vehicle be used for work/pleasure?
Do you work for yourself or for someone else?
Who for?  What do you do for them? How long?
Where will most of your driving be highway or city?
Do you have any warranty left on your present vehicles?
Who will be the primary driver?  Are there any secondary drivers?
Will the other driver be involved in the selection?
What other vehicles do you presently own? Can we give you figures on that vehicle?
Would you consider selling any of the other vehicles?
Who else would be involved in a decision as important as this one?

The Road to a Sale - Step 2